Retours

The Aab Guarantee

Whether it is your first purchase or you are our loyal customer we want you to feel comfortable and love your purchase with us. If for any reason you are not satisfied with your purchase please contact our customer care team and we will be happy to assist you.

Our Returns Policy

We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. All we ask is that you return the item(s) to us unworn, with all the original labels within 14 days of receipt. We will process returns within 14 working days of them arriving in our warehouse. 

Regrettably we are unable to cover the costs of returns, so we highly recommend you use a signed-for or tracked returns postage as we do not accept responsibility for any lost returns. 

Once your return is inspected and refunded you will receive a confirmation email. Please note all refunds will be made back to the original payment method. Please allow 2 to 5 working days from receiving your refund confirmation email for the funds to show back in your account.

Please note if upon inspection an item is stained or damaged, it may be returned back to the customer or 25% may be deducted from the refund amount, however please be assured we will contact you before we make a decision. 

Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue. 

Unfortunately, we no longer offer an exchange facility. Simply return your item(s) and place another order. 

Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a fee is charged at Aab's expense which will then be deducted from the refund amount.

In the interest of hygiene, Hijab Caps & Face Masks are strictly non-returnable.

Final Sale

Products labeled as ‘Final Sale’ on the product page cannot be returned. These products are non-refundable, non-exchangeable and cannot be returned for a credit note. Final sale items include heavily discounted or limited stock products, which Aab aims to clear out quickly. We kindly advise you to carefully consider your purchase and ensure that the items correspond in size to those you have previously ordered. Once your order has been placed, regretful changes of mind cannot be accommodated. Ensuring a fit and alignment with your previous orders is recommended.

Final Sale items cannot be returned. If you attempt to return such items, you will be responsible for covering the cost of return shipping. Our Products are created to the highest quality. However, if you receive a faulty item, kindly contact our Customer Care team before submitting a return request through our online returns portal.

Please return orders purchased online from aabcollection.com to the address below:

Aab - Green Fulfilment Centre
515 Lawmoor Street
Dixon Blazes Industrial Estate
Glasgow
G5 0TT